FAQ

What materials are used in your jewellery?

Our jewellery is crafted using high-quality materials, including 9-carat gold, 14-carat gold, and sterling silver. Many of our pieces are also adorned with sparkling cubic zirconia stones to add a touch of elegance and brilliance.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location. Please check our Shipping Policy page for detailed information.

How do I care for my jewellery ?

To keep your jewellery looking its best, we recommend storing it in a dry place away from direct sunlight and moisture. Avoid exposing your jewellery to harsh chemicals, perfumes, or lotions. Gently clean your pieces with a soft cloth to remove any dirt or oils. See more on our Jewellery care page.

What is your return and exchange policy?

We want you to love your jewelry! If you are not completely satisfied with your purchase, you can return or exchange your item within 14 days of receipt, provided it is unworn and in its original packaging. Please visit our Returns & Exchanges page for more details on the process.

Are your pieces hypoallergenic?

Many of our pieces, especially those made with sterling silver and gold, are hypoallergenic. However, if you have specific metal allergies or sensitivities, please contact our customer service team for more information about a particular item.

How can I find my ring size?

We provide a comprehensive Ring Size Guide on our website to help you find your perfect fit. You can also order a ring sizer from us or visit a local jeweller to have your size professionally measured.

Can I customise a piece of jewellery?

At this time, we do not offer customisation or bespoke design services. However, we are constantly expanding our collections, so check back often for new designs that may match your vision!

How long will it take to receive my order?

For UK orders, delivery typically takes 5-7 working days with standard shipping. Expedited shipping options are available at checkout for faster delivery. International delivery times vary based on location and customs processing.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal and Apple Pay for your convenience.

How can I contact your customer service team?

Our customer service team is here to help! You can reach us by email [customercare@araandluzo.com] We aim to respond to all inquiries made on Monday to Friday, 9 AM to 5 PM (GMT) within 24 hours 

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option at checkout, and your jewellery will arrive beautifully packaged and ready to gift.

Are your cubic zirconia stones ethically sourced?

Yes, all our cubic zirconia stones are ethically sourced. We are committed to responsible sourcing and ensuring that all materials used in our jewellery meet high ethical and environmental standards.